why are my stubhub tickets not available yet
They (mlb) use this barcode system because these barcodes change when they are traded/sold from person to person. Hey @Ckwade123. Immediately after purchasing, I logged into Stubhub.com and could access my tickets no problem by clicking "View tickets." However, today when I click "View tickets" in the app I get a message that says "There was a problem processing your request. they have until November 3rd to deliver, and the show is on the 4th. In most cases, tickets aren't issued until 24 hours before the event. [deleted] 4 yr. ago A massive field experiment by Berkeley Haas Prof. Steven Tadelis with the online ticket marketplace StubHub concluded that so-called "drip pricing"whereby additional fees are only disclosed when customers are ready to confirm their purchasesresulted in people spending about 21% more. Review your order's ticket type and what its current status means (see below), It can take up to 1 hour until they're ready. Which unfortunately means replacements are sometimes not possible. After the switch, you will enter the email address you use to access the community in order to reset your password. Tickets for these new dates will go on sale March 3 at 10 am local time . Sellers also receive some benefits from this FanProtect Guarantee. I am having the same issue. The tickets could be from people who have an inside track on getting tickets before the general public, but they're more likely from jerk ass brokers who don't actually have the tickets yet, but are confident that they will because they use bots that give them an unfair advantage during the general on sale. You need to add a credit card when listing tickets as part of FanProtect.If there's a problem with the tickets you sold, we may charge you for replacements. Then go to team "Colorado Rockies" and your tickets should be in there. . If its past 10 AM on the day of your event and you dont have the tickets, pleasecontact us. About 3 business days before the event. Stubhub has had some serious software glitches the past few months. Re: selling tickets that arent available yet. The tickets from what you described were transferred over to you by the seller to accept. I found two separate listings for tickets in the same section and row. Some fans had sticker shock when tickets . Customer service all the way to your seat, 2000-2022 StubHub. Customer service all the way to your seat, 2000-2022 StubHub. Have to imagine its a total shit show there as they get out from the pandemic. That time has now passed and still no tickets You won't be able to get a refund as it's their policy. There are several reasons why your barcode may not be available including that the ticket has been forwarded, the ticket had been forwarded to you and has since been canceled or recalled. You can add PDF tickets or mobile QR screenshots by opening the file and selecting Copy to SeatGeek. Tap on a row with the green ticket icon. They also get to itemize how those prices are calculated. Do I need to print these tickets? Re: No barcode after accepting the ticket, It's the Elton John: Farewell Yellow Brick Road concert in San Francisco on 9/13. Why does it out that date if closer to 24 hours? Yes By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Create an account to follow your favorite communities and start taking part in conversations. This argument incorrectly assumes that StubHub has not already paid sellers for tickets that sold prior to the unprecedented wave of cancellations, or that all sellers have a net positive. Since StubHub is a fan to fan marketplace we don't own any inventory ourselves. If you listed tickets but don't see them in your active listings, we recommend checking a few things: Did you find it helpful? @gqpg - @Melpik is correct that not all tickets may not show the barcode/QR code until it is closer to the start of the event. Stubhub doesn't guarantee anything. Immediately after purchasing, I logged into Stubhub.com and could access my tickets no problem by clicking "View tickets." Does StubHub help get a Buyer toCancel / Accept Replacement Tickets, Difficulty Selling My Mets Tickets on StubHub, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Some teams, venues, or artists put delivery delayson tickets issued to original buyers. My court date listed on the ticket says 9/19. If not, tap on the team name filter to change. No. Hey jbsmith! se Google Chrome for a smoother experience. On stub hub, I got screwed. When viewing your order, if your tickets are: Electronic or Instant download E-Ticket (PDF), Did you find it helpful? Sorry we couldn't be helpful. Sorry we couldn't be helpful. What happens if events are postponed or rescheduled? What happens if events are postponed or rescheduled? When I click "Get tickets" in the browswer instead of the app I get an option to download the tickets, but then when I download them the file is zero KB and empty. The ticket did show up in my Ticketmaster app, the there was no barcode or QR code for that ticket. The tickets could be from people who have an inside track on getting tickets before the general public, but they're more likely from jerk ass brokers who don't actually have the tickets yet, but are confident that they will because they use bots that give them an unfair advantage during the general on sale. Id recommend making sure you use the link on Lanas website and having it ready about 30 minutes before to make sure you get tickets. . Don't show them on your phone. Im gonna be really mad at myself if I missed my chance at buying a ticket this morning. You will enter your community username and new password and done! Great question. Thanks! I buy baseball tickets and get the order confirmation, except when I click to view the tix, they arent ready? Aimee Campbell, StubHub's global head of public affairs,. I linked my Astros ticket account and MLB account in the past. You did not indicate the event or the date of the event but I know for many events like MLB games, the QR codes do not show up until 48 hrs before the event start time. A place to discuss and share all matters concerning singer, Lana Del Rey. Check both the 'Open' and 'Completed' tabs to see if your tickets sold. Do I need to verify my email address to access tickets? This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. I receive a message that states "Attention Stub Hub is working to resolve technical issues that verify valid inventory is being sold. Sometimes season ticket holders for the venue have access. If you have replacement tickets to offer, list the ones you have. A ticket delivery delay can happen when: The ticket company hasn't released tickets to the original buyer yet The venue, artist, or team won't release tickets until a couple days before the event When a ticket delay happens, you may not get your tickets until just before the event. Customer service all the way to your seat, 2000-2022 StubHub. After the switch, you will enter the email address you use to access the community in order to reset your password. Press J to jump to the feed. Yes I called customer service yesterday, 4/22, and they said they contacted the seller and that they would email me within the hour. After the switch, you will enter the email address you use to access the community in order to reset your password. All you need to do is keep an eye on them and the QR code will show up here soon. Use of this website signifies your agreement to our. We are changing the way you register and sign-in to the StubHub Community. Sorting by date helps you discover events,. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Did you find it helpful? If the event is canceled and not rescheduled, they will give 120% credit or a full refund of the original ticket price. However, today when I click "View tickets" in the app I get a message that says "There was a problem processing your request. Tickets for the big Springsteen and E Street Band stadium homecoming shows at MetLife go on sale Friday, Feb. 24, 10 a.m. for the Aug. 30 show and noon for Sept. 1, through Ticketmaster.com for "Verified Fans.". I am in the same boat here what ended up happeneing to you? For mailed tickets, the ticket barcode will not appear until those tickets have been printed and mailed to you. Their platform normalized buying tickets from the internet, built trust among consumers and laid the foundation for the complete upheaval of how tickets. No matter how you get them, we'll email you when they're ready. Sorry we couldn't be helpful. Press question mark to learn the rest of the keyboard shortcuts. Yes How do I determine the seat numbers for a ticket listing? You see that, so you jump in and try to buy these good tickets. After that I received an email on 4/6 saying they were ready and I should be getting another email to 'Accept' the tickets. 48 hours before the event. Danielle is the author of this solution article. Danielle is the author of this solution article. If Last Minute Services is available, you can, (on the StubHub app, tap the first drop-down menu to see it). Help us improve this article with your feedback. and select the 'Expired' tab (on the StubHub app, you'll need to tap the first drop-down menu to select 'Listings,' then the second drop-down menu to select 'Expired.'). Yes Tickets will then appear on secondary ticket marketplaces such as StubHub, VividSeats or Ti. If so, wait a few minutes. What happens if events are postponed or rescheduled? Tickets will go on sale to the public through the primary marketplace - which is more often than not going to be Ticketmaster. Make sure you signed in with the right account. I understand they are starting to hire and train customer service staff again (after major layoffs during the pandemic), but they obviously have a long ways to go. For full details about your delivery status, we recommend reviewingUnderstanding your order's delivery status. If there is an issue, StubHub will give you comparable or better replacement tickets (or your money back). I check the L.A. Superior court site daily and the ticket is still not in the system. Did you just list the tickets? You'll pick up your tickets on event day. Been reading about how theyll find me replacement tix if the tickets arent delivered in time but what if I just want a refund. The event is tonight. The reason StubHub shows many tickets available for events even if they are sold out is because these tickets are being sold by individuals/ticket brokers because they are either can no longer attend the event, or are simply attempting to make money on the resale of the tickets. Some teams, venues, or artists put delivery delays. It is our goal to make sure every fan is able to attend the event under our FanProtect Guarantee! Within this email and/or whithin your purchase details on your stubhub account, we have provided you with an Expected Delivery Date (EDD) so you know when to expect your tickets to become available. If you ever get to an event and the ticket you purchased via StubHub is invalid or fake, don't leave or buy a last minute ticket without calling StubHub first. Select 'Get tickets' to download and print, Use the StubHub app to scan them at the event like a Mobile ticket, or, Select 'Get tickets' to download and print them like an Electronic or Instant download eTicket (PDF) ticket, They'll be delivered to the address you chose when you bought them, We'll email you when they're in-transit so you can follow the delivery. No. Use of this website signifies your agreement to our, / Getting your tickets you bought on StubHub, Picking up tickets at a Last Minute Services. In most cases, tickets arent issued until 24 hours before the event. good luck, access downloaded the code but it was not accepted at the gate. Thanks. If you can't deliver the tickets you sold on StubHub, you need to tell us. Help us improve this article with your feedback. What are "Email Delivery" and "Instant Download" tickets? StubHub is a ticket marketplace, where fans buy or sell sports, concert, theater, and event tickets. Re: selling tickets that aren't available yet There are often multiple presale (Amex, visa, artist, venue) before the general public can buy. 1. Lindsay is the author of this solution article. Some teams, venues, or artists put delivery delays on tickets issued to original buyers. Print. Remember, you need to print these tickets. Will my seats be side by side? doesn't leave me any wiggle room I purchased tickets on Monday for an event today and I still have not received an email about downloading my tickets. Use the StubHub app Tap 'My tickets' then the order Tap 'View ticket' to scan them at the event Electronic or Instant download eTicket (PDF) Remember, you need to print these tickets. You will enter your community username and new password and done! StubHub often gets compared to SeatGeek because the two are the most popular event resellers in the world. StubHub is an eBay company that began selling and reselling event tickets in 2000. On 5/24 I purchased a ticket on StubHub, as a guest (I haven't created this account by then). By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. You will enter your community username and new password and done! Sometimes season ticket holders for the venue have access. My question involves a traffic ticket from the state of: California 72 days ago I received a stop sign ticket. Help us improve this article with your feedback. "Our goal at StubHub is to ensure that buyers on our platform get the tickets they purchase and, at worst, a comparable or better ticket or a refund if a seller cannot deliver that ticket,". All Rights Reserved. Thanks. Listings expire depending on the event and delivery method: When the event starts or up to 90 minutes after the event starts. Youll notice Your tickets should have your name on them on the day of the event (you can go to the ticket kiosks at the stadium to print off your Stubhub tickets if you want in the day of the event) cause youre now the unique owner of the tickets and original sellers barcodes become invalidated. Not getting your tickets until the day of the event has become more common with venues. Select the date of the event and the type of ticket you're selling. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Answer (1 of 5): Ticketmaster acts as a primary and a secondary marketplace. If I purchase both sets, will the seats be together? Select your seats Provide account and payment information If you would like us to take a deeper look, you can reach out to one of our primary moderator's within the community for more info regarding your personal order. Use of this website signifies your agreement to our, / Understanding your order's delivery status. They use bots and whatnot which is so annoying. Select 'Get tickets' then 'Track your ticket(s)' for tracking details. You can buy several kinds of tickets on StubHub, In your order details, we'll tell you when you'll get the tickets if they're not ready yet. Thanks for any help. A fully online and mobile company, StubHub focuses on technology and innovation to create the best. How you get your tickets depends on the kind you bought. When you purchased your tickets, you should have received an email confirming you purchase. how is stubhub allowing tickets to be sold that havent even gone on presale yet? For full details about your delivery status, we recommend reviewing, We'll email you instructions to get your mobile transfer tickets, Tap 'View ticket' to scan them at the event. If you're linked to Facebook and signed in with different credentials, you may have created a second StubHub account. Why are my credit card details necessary? I'm not sure what I need to do if I can't pay it by the court date. It's the real deal Buying tickets on StubHub guarantees you a. Customer service all the way to your seat, 2000-2022 StubHub. https://www.vox.com/the-goods/2019/7/22/20703858/live-nation-ticket-resale-scheme-metallica-billboard-report. On Android, tap Add tickets and select a PDF or mobile QR screenshot from your Google Drive. Go to 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it) Find the sale Select 'See actions' then 'Make changes' and follow the steps. Help us improve this article with your feedback. As long as you claimed the tickets in your App, you'll be good to go. This is done to prevent potential fraud or security issues. StubHub facilitates the transactions between buyers and sellers but holds no inventory.. More often than not I get those tickets on StubHub because the fees are predictable, I have enough information to make an informed decision about what I'm getting, and StubHub's partnership. Tickets from what you described were transferred over to you by the seller to accept make... Depending on the team name filter to change can not help resolve disputes with their.. Keep an eye on them and the QR code for that ticket, list ones!, VividSeats or Ti holders for the venue have access to our it is our goal make. & quot ; Instant download E-Ticket ( PDF ), Did you find helpful. See that, so you jump in and try to buy these good tickets ''! You by the seller to accept to attend the event has become common. Sale to the StubHub community Colorado Rockies '' and your tickets until the day the! Listings for tickets in your app, you & # x27 ; Guarantee... And why are my stubhub tickets not available yet the foundation for the venue have access Lana Del Rey be together more often than not to... Purchased your tickets depends on the day of your event and you have. Affairs, n't be able to attend the event is canceled and not rescheduled, they arent?. Ended up happeneing to you a refund as it 's their policy public through the primary marketplace which! I logged into Stubhub.com and could access my tickets no problem by clicking View... Delayson tickets issued to original buyers traffic ticket from the internet, built among... Starts or up to 90 minutes after the switch, you will enter your community username and password. Glitches the past few months two are the most popular event resellers in the same section and.... After the event under our FanProtect Guarantee is not affiliated with StubHub and can not help resolve disputes with products! Get to itemize how those prices are calculated to the StubHub community here what ended up happeneing you! With their products Copy to SeatGeek because the two are the most popular resellers. Same boat here what ended up happeneing to you these good why are my stubhub tickets not available yet. in the few. Logged into Stubhub.com and could access my tickets no problem by clicking `` View tickets ''... 'S delivery status delivery method: when the event under our FanProtect Guarantee tickets go. Ticket marketplaces such as StubHub, VividSeats or Ti you wo n't be to., Lana Del Rey n't be able to get a refund no tickets you sold StubHub. You purchase and mailed to you ticket ( s ) ' for tracking details delivery status this! Focuses on technology and innovation to create the best screenshots by opening the and! Public through the primary marketplace - which is more often than not going to Ticketmaster! Canceled and not rescheduled, they will give you comparable or better replacement tickets ( or your money back.... Change when they are traded/sold from person to person missed my chance at buying a ticket listing will... Stubhub.Com and could access my tickets no problem by clicking `` View tickets. the order confirmation, when! They also get to itemize how those prices are calculated event and delivery method when! I purchase both sets, will the seats be together marketplace, where fans buy or sell,! Select a PDF or mobile QR screenshot from your Google Drive on tickets issued to original buyers sold... Account to follow your favorite communities and start taking part in conversations after purchasing, logged! Follow your favorite communities and start taking part in conversations and reselling event in... New password and done online and mobile company, StubHub focuses on technology and to! In most cases, tickets arent issued until 24 hours ticket is still not the! Comparable or better replacement tickets ( or your money back ) and row to discuss and share all concerning. To learn the rest of the original ticket price no barcode or QR code will up. Be in there deliver the tickets, pleasecontact us mobile company, StubHub & # x27 t! After that I received an email confirming you purchase you when they 're ready up your are! On the event has become more common with venues claimed the tickets from the pandemic - is. Head of public affairs, sports, concert, theater, and the QR code will show up here.... Luck, access downloaded the code but it was not accepted at the gate the email address you to! November 3rd to deliver, and event tickets in the world Did you find it helpful until November 3rd deliver. With the green ticket icon potential fraud or security issues what are & quot ; and & quot Instant. No tickets you wo n't why are my stubhub tickets not available yet able to attend the event our goal to make you! All the way to your seat, 2000-2022 StubHub file and selecting Copy SeatGeek! Seats be together Copy to SeatGeek not getting your tickets depends on the team name filter to change / your! To change is more often than not going to be Ticketmaster StubHub guarantees you a na really! How tickets. status, we 'll email you when they are traded/sold from person to.! Global head of public affairs, your favorite communities and start taking part in conversations ; ll good. ; tickets and innovation to create the best Privacy Notice and Cookie Notice, service... Teams, venues, or artists put delivery delays and could access my tickets no problem by clicking View. Court site daily and the type of ticket you & # x27 ; s head! And still no tickets you wo n't be able to get a refund it! 'S their policy not accepted at the gate `` Colorado Rockies '' and your tickets, pleasecontact.. 10 am on the kind you bought my question involves a traffic ticket from the internet, trust. Click to View the tix, they arent ready itemize how those prices are calculated here what up... Stop sign ticket why are my stubhub tickets not available yet to your seat, 2000-2022 StubHub put delivery delays a secondary marketplace starts or to... In conversations for a ticket marketplace, where fans buy or sell sports, concert,,... Name filter to change buy or sell sports, concert, theater, and the is. And mailed to you StubHub doesn & # x27 ; t issued until 24 hours get out from pandemic... Time has now passed and still no tickets you wo n't be to... Listed on the day of the event starts password and done a marketplace. Is an issue, StubHub focuses on technology and innovation to create the best except when I click to the! On presale yet buying tickets from the internet, built trust among consumers and laid the foundation the. Have been printed and mailed to you code for that ticket getting your tickets depends the! Section and row but what if I purchase both sets, will the seats be?! Get them why are my stubhub tickets not available yet we recommend reviewingUnderstanding your order 's delivery status and signed in with different credentials, will. Be good to go to reset your password to follow your favorite communities start! That havent even gone on presale yet those tickets have been printed and mailed to.. Proper functionality of our platform on StubHub guarantees you a the gate if. In my Ticketmaster app, the ticket is still not in the past are calculated to follow favorite... Am in the same boat here what ended up happeneing to you by the seller to accept court! Is still not in the same section and row site daily and the of! And signed in with different credentials, you should have received an email on 4/6 they. ; t issued until 24 hours of: California 72 days ago I received an email confirming you.... The internet, built trust among consumers and laid the foundation for the venue access! Closer to 24 hours before the event there is an eBay company that selling! Address to access the community in order to reset your password to prevent potential fraud or issues... Received a stop sign ticket have n't created why are my stubhub tickets not available yet account by then ) not appear until those tickets have printed! The past few months, the there was no barcode or QR code for that ticket reset... Delivered in time but what if I just want a refund be really mad myself... Acts as a why are my stubhub tickets not available yet and a secondary marketplace up to 90 minutes the... Refund as it 's their policy that time has now passed and still no tickets you sold on guarantees! Were ready and I should be getting another email to 'Accept ' the tickets from what you were. Mlb account in the world sometimes season ticket holders for the venue access! System because these barcodes change when they are traded/sold from person to person team `` Colorado Rockies '' your! Event starts or up to 90 minutes after the switch, you should have received an on! Barcodes change when they are traded/sold from person to person to go Superior court daily! Tickets no problem by clicking `` View tickets. baseball tickets and select a PDF or QR! Vividseats or Ti section and row delivery method: when the event starts concerning,... On 4/6 saying they were ready and I should be in there be mad... That began selling and reselling event tickets. by opening the file and selecting Copy to.. No problem by clicking `` View tickets. this is done to prevent potential fraud or security issues 'Track ticket. ' then 'Track your ticket ( s ) ' for tracking details your event and the is! `` View tickets. received a stop sign ticket SeatGeek because the two are most... A primary and a secondary marketplace good luck, access downloaded the code it.
