tapi carpets refund policy
If your room is close to the nominal width of the vinyl please allow extra material. The samples we display in our stores are intended to give a general impression of the colour and pattern of the carpet. Job in London - England - UK , BR6 0JU. Receive the latest offers, promotions and Tapi news delivered straight to your inbox with our exclusive email newsletter. We look forward to your new flooring being fitted and hope to see you again soon! If you ordered via the order direct line or during a home visit, there will be a Tapi store telephone number and email address in your order confirmation email. Please note, we charge 50 to provide a quote when you are making an insurance claim, which is payable to the Home Consultant on the day. Home. If you wish to return a rug ordered on the Carpetright website, please contact our Web Sales Helpline on 0330 333 3444 and they can help to arrange collection and process the refund. If goods are refused whilst delivery is being attempted, the goods will be returned to the carriers premises. Salary information comes from 1,148 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Smart ways to shop with Tapi. If your complaint relates to the finance linked to your purchase you can still let us know about this, but we will forward it on to your credit provider Novuna (previously Hitachi Capital). While the majority of our collection is available to order as samples online, we do have a few flooring ranges that can only be seen in the stores. Tapi Carpets & Floors Ltd Firm Ref No. I just wanted to let you know what a fantastic job you and your team have done with my carpet everything from them minute I came into store up until the minute your fitters left my home has been brilliant. It's available in 2m up to 5m rolls which also helps apparently. Receive the latest offers, promotions and Tapi news delivered straight to your inbox with our exclusive email newsletter. Full Time position. We follow their Code of Practice which provides our customers with additional protection if things go wrong. This method of amending product names is a standard industry practice. There are 5 customers that Tapi Carpets & Floors Nottingham, Nottinghamshire, rating them as good. Here's the criteria your purchase must meet to be eligible for a refund: You must have purchased the item within [X] calendar days The item must be unused, in its original condition The item must be in its original packaging You must be able to provide a proof of purchase Final sale items are not eligible for a refund Tapi Carpets & Floors Ltd. For major damage like scorch marks or rips in your carpet, you might want to check your home insurance policy to see if these repairs are covered under accidental damage. A carpet made from 100% polypropylene is stain resistant so any muddy paw prints or little accidents can be easily cleaned up. | Read 1,141-1,160 Reviews out of 49,241 Exact arrival and completion times cannot be guaranteed due to the nature of the work. If on inspection you have any doubts please contact the store as soon as reasonably possible. So pleased with my new carpet . Our flooring expert will help you find your dream floor in the comfort of your home. If there's a Tapi store nearby, simply pop in and place your order with one of our friendly flooring experts. Where interest free credit has been used as the payment option for your purchase or where your fitting has been requested to take place in separate fitting dates, all goods must be delivered to the customers home within 8 weeks from the order date. I would like to return some leftover flooring. Visit our website and select up to 3 free flooring samples, which will be posted out to you as soon as possible. Save up to 100 a year . Our flooring expert will help you find your dream floor in the comfort of your home. Since being founded in 2015 by Martin Harris, Tapi Carpets has launch a fleet of . Grab time with our flooring experts and all our samples to help you choose. No Deposit. Approx. Assist in the management of the store including sales targets and team motivation. If you're a little bit further from a store or you don't fancy leaving the comfort of your own home, then you can order with us during a home visit, via a live video chat, or over the trusty old telephone. All copyright, trade marks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to Tapi Carpets & Floors or otherwise used by Tapi Carpets & Floors as permitted by law In accessing the Website you agree that you will access the content solely for your personal, non-commercial use. For further information please consult our floor care guide. Book a convenient appointment online. You agree to indemnify and hold Tapi Carpets & Floors and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Tapi Carpets & Floors arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website. Our flooring experts can advise you of your options when they measure your floor, as well as suggest the best style of carpets to choose so the join is less noticeable. Dont be afraid to write too much and remember to attach any photos that relate to your complaint - it will help us to get a better picture of your concerns so we can assist you further. In terms of costs, he did a very quick calculation for us: 1,800 for the carpet (90sqm x 19.99) 765 underlay ('Bliss' for rooms, 'Endurance' for stairs) 90 gripper. The appointment for measuring went smoothly and now we wait for it to be fitted. Authorised and Regulated by the Financial Conduct Authority. It's never been easier. We're really sorry to hear you're not completely satisfied with your purchase from Tapi. Carpet roll stock is only available in selected Tapi stores. In the majority of cases our fitting partners will be able to assist in resolving the issue, but a fee may apply. Tapi was launched in 2015 by Martin Harris to "blow a breath of fresh air" into the world of carpet and flooring retailing. Available 6-days a week, 9am-5pm. 100% polypropylene margin-bottom:0;">Cost 59.99 per metre Ideal for heavy use area like a hall way . Where a delivery fails due to non-attendance of the customer or the receiver being absent, notification will be sent and you will be contacted to attempt re-delivery. If the price is higher by 15% you will be able to cancel the order and receive a refund of any monies you have paid, providing you have not already instructed us to proceed with the order. Check they are for the correct colour, size, and options selected, and that they are examined for apparent faults or damage at the time of delivery and before installation. Available 7-days a week. Say goodbye to mud and maintenance! 90 minutes. Smart ways to shop with Tapi. Can I order my flooring now but get it delivered and fitted at a later date? This order is a legally binding contract even if you have only paid a deposit. Feel-good wood. It is important a valid mobile phone number is provided which supports SMS should the carrier need to notify you on the day of your arranged delivery or if any difficulties have been experienced which are outside of their control. Approx. Tapi Carpets & Floors can offer interest free options from Novuna Personal Finance on all purchases 750 or over. All items within the competitor quote need to be for the exact same carpet, underlay and accessories with identical product specifications including weight, dimensions and available widths, so we can compare apples with apples. Tapi Carpets is the UKs fastest growing new carpet and flooring retailer, with over 135 stores nationwide! I contacted Tapi Carpets & Floors in Catford today to enquire about having vinyl flooring fitted in my living room and two bedrooms. England Whether you've got questions that need answering before you can place an order, or you've already ordered and want to know what happens next, take a look below. We'd be absolutely delighted to visit you at home and measure your space for free. 40 minutes. Send. The All Inclusive Delivery & Care package includes delivery, removing and replacing a reasonable amount of empty furniture, removing and disposing of all offcuts plus a complementary tidy up and vacuum. Pop in and see us! Rest assured, we put your safety first. Some of the products ordered may be fragile in nature and whilst care will be taken to ensure these goods arrive in good condition, this may be completed using a palletised delivery. Fret not! If speed rather than a specific colour or brand is more important to you, many Tapi stores have remnants that you can purchase on the day and some of our stores have a roll stock option, which allows you to get a carpet cut to your size with the underlay necessary right then and there! Book an online consultation with one of our team from the comfort of your sofa. Grass good to go. Our skilled buying team only select the best quality floors at the lowest price available and all our floors come with a free wear guarantee for peace of mind. Whether the whole roll of carpet is delivered straight from the manufacturer or cut to size first depends on the size of the room and how many rooms are being fitted with the same carpet. We don't have a list of approved nationwide companies who clean carpets, so it's probably best to contact your nearest Tapi store and ask if they can recommend any professional local carpet cleaners in your area. Approx. This is normal but as part of the fitting process, and if requested to do so, the fitter can flatten the pins. Can I pay for my order in monthly installments. Once you have chosen your gorgeous new carpet and organised all the accessories and underlay, its so important to make sure its fitted with love and care. All sizes are approximate and within a tolerance of plus or minus 1.25% in accordance with British Standard BS3655. For example, there might be a similar style of carpet in stock that could be fitted immediately, so we'll ask if you're happy to wait or whether you want to change your order. Shop today. The 10 year fitting guarantee only applies with the full purchase of the Delivery & Care Package, carpet, accessories and underlay is made with Tapi Carpets and Floors and when your fitting service is arranged through Tapi Carpets and Floors with one of our recommended fitters. Grab time with our flooring experts and all our samples to help you choose. Each promotional offer will have its own terms and conditions and these will be available to review via our website. New paintwork and wallpaper are especially vulnerable and should be allowed to dry fully. The aim of our delivery and care package is to make your installation as smooth as possible. For further information please consult our floor care guide. I have been to Tapi Carpets twice since moving home to this side of town recently and I have nothing but good things to say about them. Everyone was so helpful when measuring up and ordering new carpet. High traffic areas such as in front of chairs, beside the bed and in doorways are relevant examples of where the deterioration of appearance may occur. Features: Special combination of wetting and emulsifying active ingredients pH neutral, endorsed by the Woolsafe Institute Incorporates air neutralising technology Efficiently deactivates house dust mite allergens Fresh fragrance 5 litre Carton of 2 Order online or check stock in store. Get the best price and save money now. 2 days ago. The delivery leadtime for carpets varies depending on whether the carpet you like is in stock. Oh no! If you believe your goods are damaged, these must be reported to us as quickly as possible. Our brand promise, to make inspiring flooring reassuringly simple, as well as our three brand values - Inspire, Reassure, and keep things Simple - all help us to deliver the Tapi Difference to our customers and continue to fuel our growth. For purchases of Direct to Home products, a tolerance of up to 10% will be added. Reply from Tapi Carpets & Floors Aug. 19, 2022 Thank you very much for taking the time to leave us a 5 star review and for choosing Tapi. Neither we nor any fitting partner undertakes to carry out any redecoration, except where damage has been caused by that persons negligence. 90 minutes. Approx. You can choose to spread your payments across either 12, 24, 36 or 48 months interest free instalments. Fitters undertake to carry out their work with reasonable skill and care, but on rare occasions home dcor may be marked or scuffed during the fitting process. Receive the latest offers, promotions and Tapi news delivered straight to your inbox with our exclusive email newsletter. Yes, we do! Rest assured, we put your safety first. Date of experience: 10 January 2023. This does not include the cost of fitting your flooring as this work is carried out by 3rd parties. 90 day returns policy. The Harris Family and the Tapi founders are a small team of specialists who have worked in the Carpet and Flooring industry collectively for over 200 years. Many retailers, including Tapi, rename the collections we sell, so if youre able to provide us the with the manufacturer product names or a sample, this will really help us to check if we have the exact same carpet, underlay and accessories within our collections. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Use our roll stock store finder to find the nearest Tapi store to buy roll stock. All vinyl flooring is cut at 10cm intervals with a minimum order length of 1 metre. This includes: introduction to a flooring fitting specialist and arranging the installation of your purchase under a separate contractual agreement between you and them. Available 7-days a week, some evenings. Save . Approx. Available 7-days a week. If these are noted at the time of delivery, this should be pointed out to the delivery driver and they should be asked to make a note of this and take pictorial evidence to confirm this. Your order confirmation is subject to sufficient stock being available by the manufacturer at the time your order is placed by us. - 8 weeks of storage from the point of order. For areas under 12 sqm, a perimeter stick on two adjacent sides will suffice. Tapi stocks eight different carpet underlays, starting at 6.99 per square metre. 45 minutes. Approx. In all cases genuine complaints will be dealt with in good faith, but your rights may be adversely affected if you do not contact us as soon as possible. If you have a line fault in your carpet, please contact your nearest store and we'll arrange for the issue to be rectified. These 14x14cm samples should arrive within 3 working days. Carpet underlay comes in a variety of different materials, including recycled PU foam and sponge rubber, as well as a range of thicknesses. Martin Harris ,who was with Carpetright for 23 years, is the son of the retailer's founder Lord Harris of Peckham, 76, who stepped down in 2014. Please confirm you would like to subscribe to our newsletter? 90 minutes. Tapi Carpets & Floors Ltd. acts as a credit broker and not the lender. 706358. Book a convenient appointment online. Was a bit daunted by having the majority of the house recarpeted in one day but the fitters were amazing. Well help you find your perfect match. If the lines do not disappear within a three-week period, please contact the store. If you have also purchased new carpet, underlay and accessories with Tapi, you qualify for the 10 year fitting satisfaction guarantee! Where Tapi has been asked to make the arrangements for your flooring to be fitted, we agree to act as your agent and for this service a fee per m2 is chargeable. We'll send you email and text updates about your flooring delivery, confirming the date of delivery and reminding about your Tapi delivery the day before. Available 7-days a week, some evenings. Whilst our fitting partners can repair some subfloor issues, and we can also rectify any fitting issues under our 10-year fitting guarantee, we cant help with aesthetic flooring repairs. Flattening will change the apparent colour of the carpet shading ("shading") and may be permanent ("pile reversal") and may appear to be random but this is not a fault. Editor, Marcus Herbert. Approx. Check out what 53,412 people have written so far, and share your own experience. Carpet roll stock is only available in selected Tapi stores. We are not able to offer a collection service from our third-party carrier nor from any Tapi stores or satellite warehouses in relation to Direct to Home products. Tel 01268 988490. If the same carpet is being installed in multiple rooms, such as stairs and a landing, it will probably be cut to size in the warehouse where is plenty of space to roll it out. High traffic areas such as in front of chairs, beside the bed and in doorways are relevant examples of where the deterioration of appearance may occur. Please confirm you would like to subscribe to our newsletter. Carpet is a soft, luxurious product and flattening of the pile will occur. Join B&Q Club. Broadly speaking, it should set out: What goods are returnable (or which are not) When you will offer a refund How customers can claim a refund, or make an exchange Your exchange rules How long it takes to receive a refund Grab time with our flooring experts and all our samples to help you choose. Your vinyl floor covering should not be laid on top of existing vinyl flooring, laminate or tiles unless stated it is permissible to do so. Assistant Manager. Please check that the goods you received are the ones you ordered. Have the floor you adore with up to 4 years interest free credit, 0% APR and no deposit! We're only happy when you're delighted, so it goes without saying that we take any complaints very seriously. Available 7-days a week. - Removing any offcuts leftover from the installation. This may be branded and may contain the manufacturers own product name which may be different to your order confirmation. We are currently unable to support online orders; we always like our flooring experts to measure your home before providing a quote and going through with your order. Goods will not be left in an area which is unattended and will be returned to the 3rd party couriers premises until a new delivery date has been confirmed. Delivery of your flooring (without fitting) costs from 25. 1a Spur Road Grab time with our flooring experts and all our samples to help you choose. Treat your feet to Luxury Vinyl Tiles. From what they sell to the impeccable customer service of the entire staff and their courteous and helpful attitude, they made me feel welcome straight away and I got two fantastic carpets . It is the responsibility of the customer to make the fitting partner aware of any known hazards or issues which may affect their ability to complete the installation. There may be a significant variation in the colour and design of your floor due to the random nature which occurs with wood and other natural materials, from which the design has been taken. If you require additional fitting services these can be arranged with the fitting partner in advance and quoted for separately. We can place an order from any of our carpet ranges as long as a minimum quantity of 4 metres is placed. If amy return is at 50% then this would apply if you bought the product, got a receipt went to the car and then went back into store. Do you have a free measuring and planning service? If a refund becomes necessary, it will be made to the person named on the sales confirmation or invoice, but credit/debit card refunds can only be made to the same account of the original card used at the time of purchase. Engineered wood is an innovative alternative to real wood. Laminate and engineered wood flooring will be affected by moisture; wet mopping will likely damage the flooring beyond repair. Book an online consultation with one of our team from the comfort of your sofa. Smart ways to shop with Tapi. Tapi reserves the right to release the customers order to the manufacturer only upon expiry of the 14 day period however, the customer can waive their right to cancel during the 14 day cooling off period should they wish to do so. Underlay also has a tog rating, so this could be a combination of a high tog carpet and a low tog underlay, or vice versa. The average Tapi Carpets & Floors salary ranges from approximately 15,134 per year for Call Center Representative to 65,000 per year for CRM Project Manager. We're really sorry to hear you're not completely satisfied with your purchase from Tapi. Orpington There's a lot of choice when it comes to carpet underlay, and the experts at Tapi can help you decide which underlay is best! Tapi Carpets & Floors Careers and Employment - Indeed.com Partnering with Tapi is unique. If you wish to change a delivery date or arrange for collection of the goods following our agreement to accept their return, please contact our Customer Services team on 03330 150 501 who will liaise with our 3rd party logistics partner and the store. Where you have placed an order in store and an estimate of the price has been provided but the final price is determined by a home visit there may be a fluctuation in price. No sow. When social distancing rules do not apply, goods will be delivered to a downstairs room of choice. To find out more about The Furniture & Home Improvement Ombudsman and how you might be able to use their dispute resolution service visit fhio.orgor telephone 0333 241 3209. Click on a basket to view added products or progress you order. Tapi Carpets Visit Site Carpetright Nhs Discount 15% OFF Deal Avail Up To 15% OFF Vouchers Code Buy with Tapi Carpets and get up to 15% off discount deal with latest technologies. Available 7-days a week. We explained our budget and they were brilliant with helping us select the right carpet for our home. With up to 22 ranges of carpet rolls, in 4 different colours, these 4m wide rolls of carpet offer convenience and great value for anyone in a rush. If you will not be present at the time of the delivery, please ensure the person accepting the goods on your behalf is aware of this requirement. Its practical, durable and stylish. Similarly, damage or marks which have appeared following the use of an unsuitable chemical product or improper cleaning method, are not covered by the warranty. Deeper pile saxony carpets will require additional vacuuming. Terms and Conditions apply. Just like a superhero's sidekick, underlay provides support for your carpet and helps enhance its performance. It's quick and easy and you'll have a decision in minutes! We reserve the right to apply a surcharge for a second delivery attempt and will request all costs are settled in advance of any agreed delivery dates. When making a complaint, please make sure you provide as much detail as possible about your issue. Available 7-days a week. Posted 17 Jan 2023. Tapi Carpets & Floors has 5 stars! If you have photos of the room you could show us, those would also help us to give you an accurate quote. The sale of Direct to Home products which are deemed to have been made off-site or at distance have separate terms and conditions and these are available via our website. This will help us prevent delays and costs for aborted deliveries. Salary Competitive. Approx. We are responsible for ensuring that the goods we supply are of satisfactory quality, conform to the sample and are fit for the purpose for which they are sold. Delivery times may increase around holidays and peak shipping periods. 90 minutes. Colours vary from batch to batch and exact matching between separate pieces (especially from multi-width rolls) cannot be guaranteed. One of our flooring experts will pop round to your home with heaps of samples and help you choose a fabulous new floor. Whilst we realise this may be inconvenient in the circumstances; we can only offer a refund (for an unopened and undamaged box) of 50% of the original order value. Our pledge is valid for 14 days after your order is confirmed. It may, on the rare occasion, be necessary to involve the services of a specialist contractor. If it's in stock and there's a fitter available in your area, we can fit your carpet in a matter of days! Very thoughtful, nothing was too much trouble, and everything explained in great detail. A seamless experience so far and friendly, helpful staff. Our home consultant or estimator will not be able to ascertain if your subfloor requires extra preparatory work if your existing flooring is in situ at the time of the inspection. We're so pleased you were happy with the service provided! If you have a spare box or two left over we would suggest these be stored on a flat dry surface for future use as these are often useful to be kept should an accident occur enabling you to swap a couple of planks or tiles. Gripper pins can be felt through a carpet close to the skirting boards and stair risers, etc. 40 minutes. Find your nearest store, using our store finder, and come and speak to one of our flooring experts today, We can arrange to fit your new flooring perfectly. Any piece of carpet can be edged to your specific size and shape to create the perfect made to measure rug. During their visit, you'll be able to compare different colours and styles to see if they match your furniture and dcor (however you won't be able to keep these particular samples). Any damage which has occurred due to negligence, malice, removal, fire, water damage and similar events will void the warranty. The fees quoted are for the goods shown on the order only. The evening before your delivery, you will receive an SMS confirming the 2-hour slot your order will arrive, including a tracking link. No-one is answering the phone in Customer Support, what can I do? Receive the latest offers, promotions and Tapi news delivered straight to your inbox with our exclusive email newsletter. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites. Closes 16 Feb 2023 Ref U2MJ1tB36qMS Job role Finance manager. Smoothly and now we wait for it to be fitted pledge is valid for 14 days after order. With one of our delivery and care package is to make your installation smooth... Too much trouble, and share your own experience a fabulous new floor margin-bottom:0 ; & quot ; & ;. 4 years interest free credit, 0 % APR and no deposit, Nottinghamshire, rating them as good include... 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